EventLuma – Host, Sell & Manage Events

Personal Information: name, email address, phone number, billing details, and account credentials (hashed).
Event & Transaction Data: events created, tickets purchased, guest lists, RSVPs, check-ins, order history, and preferences you provide.
Payment Information: processed securely by PayPal. We do not store full credit or debit card numbers.
Organizer & Vendor Details: business information, public listing content, payout details, and verification data for KYB/KYC.
Technical & Usage Data: IP address, device and browser type, operating system, pages viewed, and interaction logs used to improve performance and security.
Cookies & Similar Technologies: session cookies, analytics, and preference cookies. You can control cookies in your browser settings.
Communications: messages and support requests sent through the platform.
Media & Files: images and documents you upload for events or listings, stored with trusted hosting partners.

Service Delivery: processing event registrations, ticket purchases, vendor listings, and related transactions.
Communication: sending order confirmations, event updates, service notices, and responding to support requests.
Platform Improvement: analyzing usage patterns, trends, and feedback to enhance functionality and user experience.
Security & Fraud Prevention: monitoring activity to detect unauthorized access, prevent fraud, and maintain system integrity.
Legal & Compliance: meeting our obligations under tax, regulatory, anti-fraud, and payment-partner requirements.
Marketing (with consent): sending promotional offers or event recommendations only if you have opted in. You may opt out at any time.

We do not sell or rent your personal data. We only share information when necessary to operate EventLuma:

Event Organizers & Vendors: to manage registrations, ticketing, guest lists, and service bookings.
Payment Processors: PayPal, to securely process payments and comply with financial regulations.
Service Providers: trusted partners that help us operate the platform (e.g., Mailjet for email delivery, Cloudinary for image hosting).
Legal & Compliance: when required by law, regulation, or legal process, or to respond to lawful requests by public authorities.

EventLuma uses cookies and similar tracking technologies to improve performance, personalize your experience, and analyze site traffic:

Essential Cookies: required for login, account security, and core site functionality.
Analytics Cookies: help us understand how users interact with our platform.
Functional Cookies: remember preferences such as session settings and event filters.
Payment Cookies: set by PayPal to securely process transactions.

You can manage or disable cookies in your browser settings. Disabling essential cookies may affect site functionality.

Access: request a copy of the personal data we hold about you.
Correction: update or correct inaccurate or incomplete information.
Deletion: request the deletion of your personal data, subject to legal and payment-processing obligations.
Restriction & Portability: request that we limit the use of your data or provide a portable copy where feasible.
Marketing Choices: opt out of promotional emails at any time using the unsubscribe link or your account preferences.

To exercise these rights, contact us at privacy@eventluma.com. We may require verification before fulfilling requests.

We retain personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

EventLuma is not intended for children under 13. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

For privacy-related questions, data access requests, or concerns, contact us at privacy@eventluma.com. We aim to respond within a reasonable timeframe.