Frequently Asked Questions

Everything you need to know about EventLuma

Creating Events

First, register for an account. Then click "Create Event" and choose your event type:
  • Free Event — public registration link + QR Code, completely free.
  • Private RSVP Event — weddings, baby showers, family gatherings with invite-only access.
  • Ticketed Event — paid events requiring organizer verification and PayPal onboarding.
Public RSVP Link: Anyone with the link can register. You can download your guest list anytime.

Private RSVP Link: One-time-use links sent directly to each guest. The link expires once the person registers — perfect for weddings and private events.

Both options are completely free.
Yes, 100% free. Free events include:
  • Public Events with QR Codes
  • Private RSVP Events
There are no monthly fees, no platform fees, no PayPal fees, and no onboarding required. Only paid ticket events require organizer verification and KYB.

Ticketed Events & Payments

To publish a paid ticket event, complete these steps:
  1. Submit your Organizer Application
  2. Pass KYB (Know Your Business) verification
  3. Complete PayPal Onboarding to receive payments
After that, go to Dashboard → Manage PayPal → Connect PayPal and follow the steps. You must reach:
  • Payment Receivable: YES
  • Primary Email Confirmed: YES
  • Onboarding Status: COMPLETED
Once confirmed, you can publish your event and start selling tickets.
Go to your account menu → Dashboard → Manage PayPal → Connect PayPal.

PayPal will ask for your business or personal details, identity documents, and a bank or debit card.

EventLuma does not handle your payouts — PayPal does.

Verification can take 30 minutes to 24 hours. If your status does not update, click the Refresh button in your dashboard.

Check-In & Guest Management

Every registration (free or paid) generates a unique QR code sent to the guest by email.

To check in guests at the door:
  • Go to your Event Dashboard
  • Click "Scan Tickets"
  • Use your device camera to scan each attendee's QR code
Yes. When creating your event, set "Allowed Extra Guests" to 0 or 1. The system enforces this automatically during registration.

Event Chat Hub

The Event Chat Hub lets you connect with other attendees, get updates, and message the host — all in one place.
🎟 If you purchased a ticket
  1. After purchase you will receive a confirmation email with a "Go to Chat Hub" button.
  2. Click it to go directly to the hub. If you are not logged in, log in and you will land straight in the hub.
💌 If you were invited to a private event
  1. You will receive an invitation email with a personal RSVP link. Click it to confirm your spot.
  2. After confirming, a second email is sent with a "Go to Chat Hub" button.
  3. If you already have an EventLuma account, log in and visit the event page — click "Join Chat Hub".
  4. If you do not have an account, click "Create Your Account" in the email and sign up using the same email address you were invited with. You will be automatically connected.
📋 From your Dashboard
  1. Log in and go to Create → Private Events.
  2. Find the event under "Events You're Invited To".
  3. Click "Join Community" to open the hub.

About EventLuma

Yes, EventLuma is a legitimate platform. We are a real event management and ticketing service built to help organizers, small businesses, restaurants, DJs, barbers, and everyday creators host events, sell tickets, and grow their audience — without high fees or complicated software.

Payments are processed securely through PayPal — EventLuma never holds your money. Organizers receive payouts directly to their PayPal account. All pages are served over HTTPS and your data is never sold.
Yes. Here's how we protect you:
  • Payments via PayPal — we never store your card details. PayPal handles all transactions with bank-level encryption.
  • HTTPS everywhere — all data between your browser and our servers is encrypted.
  • No spam — we only email you for account activity, event confirmations, and QR code tickets. You can unsubscribe at any time.
  • Organizer verification — paid ticket events require KYB (Know Your Business) verification before an organizer can collect money.
Creating an account and hosting free events is completely free — no credit card required.

Free features include: private & public events, QR code check-in, guest list management, event chat hub, and business listings.

A small service fee applies only to paid ticket events. There are no monthly subscriptions or hidden charges.
EventLuma is built for:
  • Event organizers — concerts, parties, conferences, seminars, church events, community meetups
  • Small businesses — restaurants, DJs, barbers, photographers, decorators
  • Families & individuals — weddings, birthdays, baby showers, reunions
Whether you need to sell 500 tickets or just invite 20 people privately, EventLuma has the tools for you.
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